Automated Dunning and Collections Workflow
What it does
This NetSuite customization automates accounts receivable follow up processes, including payment reminders, escalation notices, and collections activities.
It helps reduce days sales outstanding, improves cash flow, and ensures consistent communication with customers regarding outstanding balances.
How it's built
The solution uses workflows, email templates, and saved searches to trigger automated communications based on invoice aging, customer risk level, or payment behavior.
Escalation rules can be configured to involve different stakeholders as overdue balances increase.
Key components
- Invoice aging based saved searches
- Automated email and notification workflows
- Escalation rules for overdue accounts
- Customer communication templates
- Collections tracking dashboards
Before -> After
Before
Before automation, collections rely on manual follow up, which is inconsistent and time consuming. Many overdue invoices are missed or delayed.
After
After implementation, dunning processes are automated and standardized. Customers receive timely reminders, and finance teams can focus on high priority accounts.
Explore more capabilities on the NetSuite Solutions hub or read about our customization services.