How to Reset 2FA in NetSuite?

To reset 2-Factor Authentication (2FA) in NetSuite, you’ll need to follow one of these approaches depending on whether you still have access to your account:

1. If You Still Have Access

1. Log in to NetSuite.
2. Go to Home → Settings.
3. Click Reset 2FA Settings.
4. Follow the prompts to remove the old device and re-register your new authenticator app or phone.

Example screenshot:

2. If You’ve Lost Access

1. Contact your NetSuite Administrator or IT helpdesk.
2. The administrator can reset your 2FA using User Access Reset Tool:
   • Go to Setup → Users/Roles → User Management → User Access Reset Tool.
   • Enter the user’s email address (the one that’s locked out).
   • Check Reset 2FA Settings.
3. Once reset, log in again and reconfigure your authenticator device.

Example screenshot:

Tips

• Keep backup codes in a secure location to avoid future lockouts.
• Update your contact email in NetSuite for account recovery.
• If using SSO (Single Sign-On), check if your Identity Provider handles the 2FA process.