Featured blog image
Integration 5 min read

How to pick the right integration middleware for your business?

In today’s connected business landscape, software systems rarely work in isolation. ERP, CRM, eCommerce, marketing automation, and supply chain platforms all need to share data seamlessly. That’s where integration middleware comes in — the glue that connects your applications, automates workflows, and ensures data consistency across your organization.

But with so many integration tools on the market — from iPaaS platforms like Celigo and Workato to specialized connectors and API gateways — how do you choose the right one for your business?

In this guide, we’ll walk you through the key factors to consider when selecting integration middleware, so you can make an informed decision that supports your growth and future-proofs your tech stack.

1. Understand Your Integration Needs

Before looking at vendors, define what you’re trying to solve:

  • Number of systems you need to connect
  • Types of data to be transferred (transactions, product data, customer information, etc.)
  • Frequency of data sync (real-time, scheduled, or batch)
  • Workflow complexity — do you need simple point-to-point connections or multi-step logic with conditional rules?

💡 Tip: List your current and future applications. Middleware should scale as your business adds new tools.

2. Evaluate Key Features

When comparing middleware solutions, consider:

  • Pre-built connectors for your core systems (e.g., NetSuite, Salesforce, Shopify)
  • Mapping & transformation tools to align data formats between systems
  • Error handling & logging for easy troubleshooting
  • Workflow automation to reduce manual tasks
  • Security & compliance (encryption, GDPR, SOC 2, HIPAA if needed)

3. Prioritize Scalability and Flexibility

Your integration needs today might look very different in two years. Choose middleware that:

  • Supports adding new endpoints without major redevelopment
  • Handles increased data volumes without performance issues
  • Offers flexible deployment (cloud, on-premise, hybrid)

4. Consider Total Cost of Ownership

Beyond licensing fees, factor in:

  • Implementation costs
  • Developer or consultant fees
  • Ongoing maintenance and support
  • Potential cost savings from automation and error reduction

5. Check Vendor Support and Community

Reliable support is crucial when integrations power mission-critical processes. Look for:

  • 24/7 technical support options
  • Strong user community and documentation
  • Availability of certified partners for advanced projects

6. Test Before You Commit

Many middleware vendors offer free trials or proof-of-concept projects. Use these to:

  • Validate performance under real-world conditions
  • Confirm compatibility with your existing applications
  • Get feedback from your IT and business teams

Choosing the Right Middleware = Long-Term Business Agility

Integration middleware is not just a technical decision — it’s a strategic one. The right platform will improve efficiency, reduce manual work, and position your business to adapt quickly to new opportunities.

By taking the time to assess your needs, compare options, and test thoroughly, you’ll ensure your investment supports both current operations and future growth.

Need expert advice?

At SixLakes Consulting, we specialize in helping businesses choose, implement, and optimize integration middleware — from evaluating platforms to designing robust workflows for ERP, eCommerce, CRM, and more.